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Resume Format for Assistant Manager Operations Experienced in BPO (Sample Templates) – Free Download (Word / PDF)

1) Assistant Manager Operations Experienced in BPO Resume Sample 1
• Leading the End to End business of Broker and Employer Operation across Gurgaon site
• Responsible for Hiring, Training, Performance & Governance of the new batches as well as old batches
• Conduct efficiently all appraisals, associate development plans within the specified time frame and ensure constructive feedback is delivered to each member of the team
• Ensure that the entire Daily, Weekly & Monthly MI reports, Cross Training plans, Succession plans and other reports are completed and put in place within the set deadline
• Comply with the high standards of process-audit / compliance requirements of the organization
• Effective Retention Management Ensuring proper Key Performance Indicators are set and KRA’s met by the team.
• Leading and Driving Segment level (65 FTE’s) events – Leadership Offsite & Sports activity
• Supported the Site /segment leads for VEPS Model,MT Academy and SGL Program
• Actively participated and supported the Site leads in the Vital Sign activity at an organization level
Experience: 8 Years
Salary: Rs 6.50 Lakhs
Qualification: B.A, M.A
Current Designation: Assistant Manager
Key Skills: Team Management, Operations Management, Service Delivery, Training, Process Improvement, Training, MIS.
Resume Headline: A dynamic professional with 8 years of rich experience and Operations Professional looking for Leading multifunctional Teams in Operations Domain leveraging the strengths of Collaboration, Customer Focus, Bottom-line improvement,
Free Download: Word Format
2) Assistant Manager Operation Experienced in BPO Resume Sample 2
• Responsible for 150 Voluntary Executives along with 6 Team Leaders.
• Ensuring all the sales Target are achieved.
• Responsible for achieving the revenue of the process.
• Motivate the executive via overtime, vouchers, RNR, festival performance.
• Responsible for 150 Voluntary Executives along with 6 Team Leaders.
Experience: 10 Years
Salary: Rs 6.50 Lakhs
Qualification: B.Com
Current Designation: Manager Operation
Key Skills: Handling International/Domestic Business. Experience in Sales ,Inbound, Outbound, Transition, Upselling and Client Escalation Desk.
Resume Headline: Working with Datawind Innovation Pvt Lts as Assistant Manager handling Operation inbound, outbound, Sales and Transition.
Free Download: Word Format
3) Assistant Manager Experienced in BPO Resume Sample 3
• Assisting customers in resolving Account transactional queries or any other service issues.
• Responsible for providing teller transactions and quality to customers.
• Co-ordinating with operations staff to resolve customer queries at the earliest.
• Focused to provide smooth and friendly customer service.
• Core member of redressal grievance team to address customer queries.
Experience: 8 Years
Salary: Rs 3.70 Lakhs
Qualification: B.Com, MBA/PGDM
Current Designation: Assistant Manager
Key Skills: Retail banking operations, Banking BPO, Investment Banking Operations, HR Lead Practionar
Resume Headline: Retail Banking Operations & Branch Banking
Free Download: Word Format
4) Assistant Manager Operations Experienced in BPO Resume Sample 4
• Responsible for handling a team of 15-20 members.
• Timely coaching to the assigned team members and providing feedback to help them to improve their performance.
• Auditing and monitoring calls for the CCA.
• Analysis on team performance through regular real time & random monitoring. Preparation of the action plan & their timely progress.
• Effective performance planning for self and team and time management and self organization.
Experience: 11 Years
Salary: Rs 3.90 Lakhs
Qualification: B.Com, MBA/PGDM
Current Designation: Assistant Manager Operations
Key Skills: BPO Operations, Client Servicing, Team Management, Calls Auditing, Performance Management, Data Collection & Analysis, MIS Reporting, Escalations Handling, Quality Management, Process Planning, Compliance Handling
Resume Headline: MBA(Finance & Marketing), Seeking assignments in BPO Operations, Client Servicing, Team Management, Calls Auditing, Performance Management, Data Collection with a reputed organization.
Free Download: Word Format
5) Assistant Manager Operations Experienced in BPO Resume Sample 5
• Manage team activities to achieve desired output within the stipulated time and maintain quality standard.
• Organizes team meetings & briefings to update associates on any process changes, quality issues etc.
• Maintaining proper coordination with all the Stakeholders(NSDC, SSC, Banks, Trainees & Business Partners)
• Arrange regular team meetings focusing on targets & achievements
• Accountable for updating & maintaining all administrative & IT records.
Experience: 9 Years
Salary: Rs 4.90 Lakhs
Qualification: B.Com, MCA
Current Designation: Assistant Manager – Operations
Key Skills: Operational Excellence, Client Relationship Management, Business Process Improvement, TQM, Lean/Six Sigma Training, Performance Management, Exploratory & Confirmatory Data Analysis, Offshoring, Statistics, DMAIC Projects, Fraud Detection, SLA Meeting
Resume Headline: MCA, Six Sigma Black Belt Certified, TQM Certified, SAS Analytics Certified seeking managerial assignments in Process Excellence / Quality Assurance / Operations with an organization of high repute.
Free Download: Word Format

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